FAQ

 
 

I'm a designer or wholesaler, can I set up an account with you?
YES! Please apply via button to the right >

Can I come visit your studio?
The studio is open by appointment only, Monday-Friday. Please contact us at hi@brittbass.com to schedule a visit! 

Is your studio available for rent? 
Sorry, not at this time.   

How soon can I expect to receive my order? 
Orders are processed in 2-7 business days and ship on Mondays and Wednesdays. If you require rush shipping, please email hi@brittbass.com with the item name (and size, if applicable) and full shipping address, and we will do our best to accommodate you. More details regarding shipping (including international) can be found here

What if my items arrive damaged? 
Please email photos of the items and packaging to hi@brittbass.com, and we'll do our best to get it all sorted out! 

Can I pick up my order? 
Orders can be picked up either from the studio on Wednesdays from 10am-4pm, or at Miko + Boone Home on Saturdays between 10am-4pm. Please enter code STUDIOPICKUP for free shipping and specify time and date or pick up in the notes section at checkout.

What is your return/exchange policy?  
All sales are final. More information can be found here

I'd love to see and purchase your work but can't make it to the studio. 
We encourage you to check out one of our stockists! A full list can be found here. If you're looking for a particular item, please be sure to contact the store prior to your visit.  

How can I be the first to know when new paintings are available?
The release of new paintings are announced via our newsletter and Instagram.   

Can I commission a painting?
Absolutely! More information can be found here.  

Can I custom order a print size?  
There is a $50 fee for custom sizing. Please email us for a quote! 

Can you crop a rectangular image into a square and create a custom print for me? 
No, we will not adjust the original artwork. However, feel free to cut down the print to your needs once you receive it! Similarly, all prints will be signed in the correct orientation of the original. 

Are the colors exactly as they appear on my screen?
We work hard to ensure that all images are displayed accurately; however, your screen resolution, model, and brightness may reflect subtle variations. Please email us if you'd like to see additional pictures prior to purchasing. 

For image licensing, press inquiries or any other questions or requests, please contact us at hi@brittbass.com 
 

Photo by Kathryn McCrary 

Photo by Kathryn McCrary